travel design with professionalism & passion
We are a family owned and operated independent retail travel agency in Melbourne’s East Ivanhoe Village.
We’ve been delighting our loyal clients since July 2000, and we intend to keep on exceeding their expectations for decades to come.
We’re members of Australia’s largest collective of independent (non-franchise) travel buying groups; which gives us the buying power to compete on price and variety with the travel chainstores and the customer focus to deliver a superior level of service and attention.
Join us on our journey.
Due to the overwhelming demand for quality travel services, and to ensure we deliver to our clients the high standard of service they demand, we are an “appointment only” travel agency.
Please call 03 9499 2377 to arrange a meeting with one of our specialist team.
flights & ticketing
Real-time selection of domestic and international flights with the ability to identify best price, times and layover arrangements. Don’t be fooled by online booking engines; if something goes wrong, we’ve got your back.
rail
Increasing in popularity every year, rail is becoming the transport mode of choice for many clients. Whether it’s a very fast rail express between cities, or a stately scenic rail cruise from days gone by, we have the connections to suit your needs.
accommodation
With a database of hundreds of thousands accommodation options globally, we’re perfectly positioned to search and book the ideal room for you. We have preferential arrangements with many international groups making us very competitive on price and service options.
industry accredited
Trusting somebody with your plans, dreams, wishes … and yes, money, often requires a leap of faith. This is why we are proud to be fully accredited by Australia’s travel industry peak body, ATIA. Accreditation is not given easily, and is reviewed annually, to ensure the maximum level of industry compliance and ethical business dealings.
So, you can be confident of receiving professional, courteous and ethical service at all times, as well as competitive pricing and innovative travel design. Here are ten benefits you will gain by dealing with an accredited travel agent:
Peace of Mind: ATIA accredited agents are recognised travel experts who meet strict standards, ensuring a safe and reliable travel experience.
Trained Experts: Accredited agents are destination and product experts with access to the best travel information and first-to-market offers.
Time Saving: Accredited agents have a wealth of travel information at their fingertips, saving you time and effort in planning your trip.
Convenience: They act as a ‘one-stop shop’ for all your travel needs, including booking flights, accommodations, tours, and travel insurance.
Tailored Travel: Accredited agents provide personalised recommendations and create itineraries that suit your unique travel needs and preferences.
Professional Advice: They offer timely and insightful guidance throughout your travel planning process.
Personal Touch: Accredited agents provide a personal touch, offering assistance with visa applications, travel documentation, and valuable travel tips.
Unbiased Recommendations: Accredited agents work for their clients, not for travel suppliers, ensuring that recommendations are in your best interest.
Customer Advocacy: If issues arise during your trip, your agent acts as your personal travel advocate to resolve any problems.
Financial Security: ATIA accredited businesses meet rigorous financial benchmarks, ensuring your money is managed responsibly and securely.
cruise
Unpack once and soak up the sights and hedonism. Cruising is the most popular form of vacation these days, and with the ocean of choices available, you need the guidance of a CLIA qualified advisor. Make an appointment to discuss the vast cruise options and settle on the one for you.
car hire
With direct access to the world’s leading vehicle hire operations, we confidently arrange the right vehicle, at the right location and the right time to suit your needs.
corporate
It’s not all sunshine and pina coladas, sometimes we have to travel for business, and it pays to know the difference between leisure and business travel. We have the technology, expertise and insider knowledge to put together itineraries that get the job done quickly, efficiently and with minimal hassle.
group/family travel
Whether it’s a family holiday, club expedition or a convention in Las Vegas, we have the experience, technology and knowledge to package a group trip efficiently, on budget and with all the T’s crossed and I’s dotted.
celebrations/rewards
For that special someone, or even yourself, nothing says ‘love’ like the gift of getting away. Whether it’s a birthday, anniversary, or something a little more romantic like a wedding or honeymoon, we’re for the lovers. Call and plan your romantic escapade.
meet the team
Susie Blythe-Rutz
Director
Daughter of Founder Jannene Blythe , Susie is the owner of the business.
She was born to travel and became an agent straight out of school. Over 25 years later she is going strong.
Her favourite places include North & South America, Italy, Portugal, Vietnam, New Zealand and Tahiti.
Susie loves figuring out a tricky airfare, planning honeymoons, building complex itineraries and everything in between!
In store Consultations by appointment only. (Monday/Wednesday/Thursday)
Susie is currently not taking new clients
Robyn Wadley
Senior Consultant
Robyn has been a travel agent for over 25 years and although she has travelled extensively her holiday wish list continues to grow including viewing the Northern Lights over the Arctic, cruising to Antarctica and everything in between! Her favourite destinations include Sri Lanka, Vietnam and Peru, but her firm favourite will always be Europe.
Robyn loves piecing together intricate, tailor made itineraries and researching new and interesting destinations for her clients.
In-store Consultations by appointment only. (Office Days Vary)
Robyn is currently not taking new clients
Rochelle Stewart
Senior Consultant
After spending years living overseas and discovering new and exciting places, Rochelle became a Travel Agent.
Over the last 10 years she has used her passion and enthusiasm for travel and exploration to help her clients plan their perfect trip while having a good laugh along the way.
Her favourite places to date are Cornwall . Hong Kong, Turkey & Croatia and cant wait to add to this list!
In-Store Consultations by appointment only. Monday, Tuesday, Friday. (Remote Wednesday & Thursday)
Jacki MacWilliams
Senior Consultant
Jacki is incredibly passionate about exploring the world and helping others to do the same. She has worked as a travel agent for over 20 years and prides herself on providing professional & efficient service to her clients.
Some of her travel highlights include an Arctic Circle voyage with Hurtigruten chasing the northern lights, exploring Peru including Machu Picchu, island hopping in Greece, visiting New Orleans & Memphis in the USA, a memorable trip to Laos & Cambodia and a blissful week in beautiful Samoa!
Now with a child in tow she has been exploring the world in a new and exciting way, enjoying family friendly adventures and loves to help other families with the complexities (and joy!) of traveling with children!
In-Store Consultations by appointment only.
(Office days vary)
Sharon Seddon
Senior Consultant
Sharon prides herself on her attention to detail and tailor-making itineraries to best suit her client’s needs to create memorable holidays
Sharon has been lucky enough to have a range of wonderful experiences from cruising Ha long Bay Vietnam, soaking up the sun in Thailand and standing in awe at the remarkable Angkor Wat temple at sunrise, cruising the rivers of Europe, immersing in the Day of the Dead Festival in Mexico and the Holi Festival in India.
She has travelled the Rocky Mountaineer and observed bears in their natural habitat, enjoyed a helicopter flight over the Canadian Rockies and marvelled at the famous Machu Picchu in Peru.
In-store Consultations by appointment only. Wednesday/Thursday
(Remote Mon/Tue/Fri)
231 Lower Heidelberg Rd
Ivanhoe East, VIC 3079 AU
Please Note: East Ivanhoe Travel is an appointment-only travel agency. Please call for a suitable time to discuss your travel passions.
East Ivanhoe Travel acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.