February 10, 2021 Susie Rutz

COVID Updates

COVID-19 Update

The Office is currently open Monday & Friday from 10am-4pm and Wednesday 11am-5pm Limited Staff ( ie: Susie! )

Robyn & Nene (and Susie) are of course still available remotely Monday through Friday and can consult in-store with prior appointment.

Susie is always contactable for emergencies on 0419 132 924.

Rochelle is currently on extended leave on a COVID Contract Role and plans to return mid year.

Although we are only a small store, we are committed to complying with all the COVID safe directives.  Naturally, you will be required to:

  • Socially distance
  • Practice good hygiene including sanitising your hands on entry (sanitiser provided)
  • Complete the COVID visitor register on entry

And please, if you are unwell in the slightest or have been in contact with anyone who has (or even suspected they may have) COVID then please do not enter our store. Get tested and stay home.

We are permitted to have 5 people in the office at any time – this includes staff. 

For this reason, appointments will be required and will be limited to 30 minutes.

When masks are not mandatory if you would like us to wear one while you visit please just let us know and we are more than happy to. When masks are mandatory please wear it prior to entry.


Whilst staff may be working reduced hours, please be assured that all clients will still receive the level of service that they expect and deserve, it just may take 3 seconds instead of 2 at the moment.

Bear with us, we are here and will help in whatever way we can.

Refunds and Credits are still taking quite some time to come back to us in most cases, we are mainly waiting on Airlines now.

In the meantime, please direct all your enquiries to your consultant at their personal email address, or send a message to: travel@eastivanhoetravel.com.au and we will ensure it is passed on.

For up to date information on the ACCC recommendations for consumers affected by Travel Disruption, you can read here on the ACCC Website


Keeping you informed

We have been working on keeping you updated about all things Travel & COVID, please see our

Travelling in a COVID World Blog  and our Survey Results 

We are also working on a Covid Travel Checklist for future travels.

You can view our current COVID Safe Plan here.

We welcome you to speak with us for more information
on any of our services or special offers.

East Ivanhoe Travel acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.