The Office is currently open Monday & Friday from 10am-4pm and Wednesday 11am-5pm Limited Staff ( ie: Susie! )
Robyn & Nene (and Susie) are of course still available remotely Monday through Friday and can consult in-store with prior appointment.
Susie is always contactable for emergencies on 0419 132 924.
Rochelle is currently on extended leave on a COVID Contract Role and plans to return later in 2021.
Although we are only a small store, we are committed to complying with all the COVID safe directives. Naturally, you will be required to:
- Socially distance
- Practice good hygiene including sanitising your hands on entry (sanitiser provided)
- Complete the COVID visitor register on entry
And please, if you are unwell in the slightest or have been in contact with anyone who has (or even suspected they may have) COVID then please do not enter our store. Get tested and stay home.
We are permitted to have 5 people in the office at any time – this includes staff.
For this reason, appointments will be required and will be limited to 30 minutes.
While masks are not mandatory if you would like us to wear one while you visit please just let us know and we are more than happy to. When masks are mandatory please wear it prior to entry.
You can view our current COVID Safe Plan here.
As borders begin to open and we start to spread our wings again, we just wanted to send a friendly reminder that if you are heading away and leaving Victoria you will need to complete a border permit to re-enter Victoria.
This is the link you need – it only takes about 5 minutes to do and is mandatory, even for Victorian’s.
Zones & Borders can change at ANY time, you can read about the Victorian Permit System and the Traffic Light Zone System here
Pre-approved Border Declarations for entry into other States may still be required and we have listed them below (current as of 15th March 2021). These usually need to be completed about 3 days prior to entry but can vary between States so please check carefully.
We of course are here to advise as best we can, however ultimately this is the responsibility of the traveller.
We find this website to be very helpful for information on current border restrictions, local websites and permit application forms.
With new Covid tracing regulations we now need to add more information in advance to all your flight bookings including email address, residential suburb and postcode and mobile numbers. We will do this automatically unless advised otherwise by you at the time of booking.
Also we remind you to check and recheck all of your flight times! Schedule changes have been quite frequent of late so please keep an eye on your bookings. Especially codeshare flights made under a Qantas flight number but operated by Jetstar.
*This information is correct as of the 15th March 2021 and is aimed at Victorian Residents. Please always check local government websites for the most up to date information, this is the responsibility of the traveller. Things can change very quickly and we hold no responsibility if you do not check and comply with specific regulations or if entry is denied.
Whilst staff may be working reduced hours, please be assured that all clients will still receive the level of service that they expect and deserve, it just may take 3 seconds instead of 2 at the moment.
Bear with us, we are here and will help in whatever way we can.
Airline refunds are still taking some time and are coming in dribs & drabs.
In the meantime, please direct all your enquiries to your consultant at their personal email address, or send a message to: firstname.lastname@example.org and we will ensure it is passed on.
For up to date information on the ACCC recommendations for consumers affected by Travel Disruption, you can read here on the ACCC Website