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The Office is currently open Monday & Friday from 10am-4pm and Wednesday 11am-5pm Limited Staff ( ie: Susie! )  Robyn & Nene (and Susie) are of course still available remotely Monday through Friday and can consult in-store with prior appointment. Rochelle is currently on extended leave on a COVID Contract Role and plans to return in 2022.

Although we are only a small store, we are committed to complying with all the COVID safe directives.  Naturally, you will be required to:

  • Socially distance
  • Practice good hygiene including sanitising your hands on entry (sanitiser provided)
  • Complete the COVID visitor register on entry

And please, if you are unwell in the slightest or have been in contact with anyone who has (or even suspected they may have) COVID then please do not enter our store. Get tested and stay home. We have vulnerable staff so please take this into consideration. 

We are permitted to have 5 people in the office at any time – this includes staff.   For this reason, appointments will be required and will be limited to 30 minutes.

While masks are not mandatory if you would like us to wear one while you visit please just let us know and we are more than happy to. When masks are mandatory please wear them prior to entry.

You can view our current COVID Safe Plan here.

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DOMESTIC & TRANS-TASMAN TRAVEL 

If you are heading away and leaving Victoria (by air, land or sea!) you will need to complete a border permit to re-enter Victoria.

This is the link you need – it only takes about 5 minutes to do and is mandatoryeven for Victorian’s.

Zones & Borders can change at ANY time, you can read about the Victorian Permit System and the Traffic Light Zone System here

Pre-approved Border Declarations for entry into other States may be required and we have listed the relative government links below.

These usually need to be completed about 3 days prior to entry but can vary between States so please check carefully.

Western Australia

Northern Territory

Tasmania

South Australia 

Queensland

New South Wales 

A.C.T

For travel to/from New Zealand please take a read here

You will need to complete a declaration before entering New Zealand and you will also need to complete a declaration before returning/coming to Australia

We of course are here to advise as best we can, however ultimately this is the responsibility of the traveller. 

We find this website to be very helpful for information on current border restrictions, local websites and permit application forms.

With new Covid tracing regulations we now need to add more information in advance to all your flight bookings including email address, residential suburb and postcode and mobile numbers.  We will do this automatically unless advised otherwise by you at the time of booking.

Also we remind you to check and recheck all of your flight times. Schedule changes have been quite frequent of late so please keep an eye on your bookings. Especially codeshare flights made under a Qantas flight number but operated by Jetstar.

*This information is correct as of the 16th June 2021 and is aimed at Victorian Residents. Please always check local government websites for the most up to date information, this is the responsibility of the traveller. Things can change very quickly and we hold no responsibility if you do not check and comply with specific regulations or if entry is denied.

Other

Whilst staff may be working reduced hours, please be assured that all clients will still receive the level of service that they expect and deserve, it just may take 3 seconds instead of 2 at the moment.

Bear with us, we are here and will help in whatever way we can.

In the meantime, please direct all your enquiries to your consultant at their personal email address, or send a message to: travel@eastivanhoetravel.com.au and we will ensure it is passed on.

For up to date information on the ACCC recommendations for consumers affected by Travel Disruption, you can read here on the ACCC Website

We welcome you to speak with us for more information
on any of our services or special offers.