October 16, 2019 Susie Rutz

Important Credit Card Update


Due to the recent insolvency of some respected travel companies, we have carefully reassessed the way we process credit card transactions to better protect both you as the consumer and also East Ivanhoe Travel & Cruise.   As such, we have now partnered with TravelPay who are an Accredited Payment Partner of the Australian federation of Travel Agents (AFTA) Chargeback Scheme (ACS).Whilst we accept most forms of payment, it is important to know that paying by cash, direct deposit, EFTPOS or cheque does leave you quite vulnerable financially in the event of supplier insolvency.

Under Australian Law, in the event of supplier insolvency, you as a consumer are able to apply for a charge back to your credit card provider for Goods/Services not received.   This obviously is excellent protection for you.

However if we (East Ivanhoe Travel & Cruise) have processed the transaction in our office, these charge back funds are deducted from our account automatically leaving us out of pocket with no way of recouping the funds.

The ACS helps protect us from any future chargebacks that could be devastating to our business so it is imperative that we implement this process effective immediately to ensure both our valued clients and East Ivanhoe Travel & Cruise have this important safety net in place.

Below are the current blended merchant fees with TravelPay that include the ACS cover and are effective immediately. The increases are minimal.

MasterCard              1.30%
Visa                          1.50%
American Express    2.20%
Diners                       2.75%
International cards    3.25%

Good news also is that with Travelpay you can pay via their secure online portal any time of day. The transaction will show as TravelPay on your Statement & not East Ivanhoe Travel. You can make a TravelPay transaction by clicking here.

EFTPOS Transactions (savings/debit cards) do not incur a fee and will be charged in the office by East Ivanhoe Travel & Cruise.  Please note charge backs are not possible on EFTPOS transactions.

If you need any further information please contact myself of your consultant.

Warm Regards
Susie & East Ivanhoe Travel

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on any of our services or special offers.