Confirmation & Check In

Please reconfirm your flights direct with airline and advise your agent of any special meal, medical or seating requests at least 72 hours prior to departure. (Most airlines do not require you to physically re-confirm but is it advised to check the flight is still running as per schedule) Most airlines allow you do an online check in 24 hours prior to your flight, it may save you time at the airport. We recommend you arrive at the airport 2.5-3 hours prior to international flights.

Travel Insurance

Comprehensive Travel Insurance is essential. Please ask your consultant if do not have any other arrangements. We recommend you put the insurance company’s emergency assistance number into your mobile phone. It is never too late to organise Travel Insurance.


Local taxes may apply for accommodation and are to be paid direct to the hotel.   These fees, if applicable, are minimal and don’t apply to all cities.


Please ensure that your passport is valid for at least six months beyond the date of your return to Australia and that you have a minimum of six spare pages in your passport.  Please also ensure the name on your ticket matches the name on your passport.  (First and last name only – please physically look at your passport and ticket and do not leave this until the day you are due to travel)


We can provide foreign cash and multi-currency cash passports for your convenience.

We do need a day or two to order foreign cash but cash passports are onsite and can be issued instantly. We recommend you only keep about one days’ worth of cash you at any time.


It is your responsibility to ensure that you have the correct visa documentation. If you have a criminal conviction you should have already contacted the appropriate consulates prior to booking or paying to see if entry will be granted, your consultant cannot do this for you and is not our responsibility.

Travel Advisory

The Australian Government travel advisory website address is www.smartraveller.gov.au. We highly recommend your register your travel details on this site. For 24-hour Consular Emergency Centre call +61 2 6261 3305 (outside Australia) or 1300 555 135 (within Australia).   We suggest you put these numbers into your phone.


Please contact your doctor or a specialist travel clinic to check vaccination requirements, arrange sufficient medication and a doctor’s letter if necessary.  We recommend that you also check that your medicines are legal where you intend to visit and carry an extra pair of prescription glasses or your optical prescription.  We recommend you follow health advice given by airlines on long flights for example drinking lots of water and exercising your legs frequently.

Frequent Flyer Points

If you have given us your frequent flyer membership numbers we will advise the applicable airlines accordingly.

In order to ensure the points are awarded please keep your boarding passes until the points appear on your statement. If your points are not credited on your account within 2 weeks of arrival home please follow up with your provider.

Important Documents

We recommend that you keep a photocopy of your passport, credit cards and other important information in a separate location to the original documents and also leave a copy at home or with a friend.  Some people even choose to scan them and send to their email address.  It is also a good idea to have the bank’s emergency phone number should your credit card be lost or stolen.


If you plan on taking your mobile overseas be sure to call your mobile phone provider to ensure your phone will work overseas and that international roaming is switched on. Please also talk to your provider about DATA roaming costs whilst overseas. It is highly recommend you turn DATA ROAMING off on your phone.

Before you leave home ensure you have someone to check your mail if you have not already organised with the post office

  • Stop any routine deliveries.
  • Pay any bills that will be due while you are away
  • Take out garbage and ensure you have someone to take it in again for you.
  • Leave house keys with someone in case of emergencies or if you need any plant watering done around the house
  • Lock all windows, doors, garages & sheds.
  • Turn off any electrical appliances and power points off


When packing for your trip , be ruthless and usually whatever you have packed you can halve it. And possibly halve it again! Unless you are on safari in the middle of Africa chances are you can buy extra clothes or amenities at your destination if you need to.

Liquids, Gels, Aerosols & Powders

Australia restricts the quantity of liquids, aerosols, gels and certain powders you can carry onboard international flights only. These restrictions do not apply to your checked-in baggage.  Exceptions to this include baby formula/food and prescription medications.  Please see  https://www.homeaffairs.gov.au/travelsecure/carry-on-baggage/travelling-with-powders-liquids-aerosols-gels for full information or ask your consultant if you are unsure

Medications &  Amenities

  • A Small First Aid Kit is recommend for any journey including bandaids, antiseptic, alcohol wipes
  • Over the counter medications such as Pain relief, cold/sinus, anti-diarrhoea, hydrolytes, motion sickness etc.
  • Insect repellent, sunscreen. Baby wipes/wet ones are always a brilliant thing to carry with you when travelling.
  • Your general toiletries you use everyday & spares of essential items

Basic essentials

  • Clothing suitable for all seasons & suited to your destination
  • Luggage labels & locks
  • A small torch
  • Rain & wind protection
  • Good walking shoes
  • Camera, Lenses, batteries, charger
  • Phone, laptop, iPods tablets & their chargers
  • Alarm clock (if you don’t have one on your phone)
  • Hand held fan
  • Reading materials, maps, guide books, phrase books & your glasses/contacts if you wear them (and a spare pair)
  • Sun glasses & a good hat
  • International power adapters
  • Luggage scales (travel sized)
  • Money belt if you feel you need one, handbags that you can cross over your body are the best
  • Snap lock bags in the large and small size are always brilliant to take with you

Most of all, pack an open mind

We wish you a safe and memorable journey

We welcome you to speak with us for more information
on any of our services or special offers.