June 7, 2020 Susie Rutz

Why using a Travel Advisor should be the ‘New Normal’

If anything good has come out of the absolute mess that is COVID-19, it should be that using a travel expert is the way to go for when we can all travel again.

Still sitting on the fence? Read on

If navigating the world of airline rules, visas, tour operators, cross-borders, changing seasons, health precautions, and visas were difficult before; things are about to get a whole lot more complicated for travellers post COVID-19.
That is, unless you have a knowledgeable travel expert, by your side for all things travel related. Travel agents are wizards. You could even say the Hermione Grangers’ of the travel world’ if you’re a Harry Potter fan. Time and time again, Travel agents prove themselves, with resilience, knowledge, a passion to learn continuously, and an impeccable customer-focus for making your travel dreams come true. A travel agent’s professional and personal recommendation, service, care and compassion are four things that can never be replicated by an online competitor.
So as we try to navigate our way through this unravelling new world, we hope that travel agents will get a little more credit for the work they put into each and every booking.


1- Get the Personal, HUMAN touch

Isn’t it nice when someone actually knows your name and curiously wants to hear why and where you want to go and what you’d like to do?

By using an agent, you should feel special and heard. It’s like someone wants to get a deep dive on who you are and what floats your boat. This enables your agent to get a better understanding of the things you’re into and gives you personalised recommendations and insider tips, to make your trip even more memorable.

It should also give you the confidence to know that your trip is in the hands of the right person.


2- Preparation & Planning

Travellers can save precious time, and trust that their travel plans are going to run seamlessly, as your trip is being planned by an expert.

Need a visa? No worries, your travel agent is already onto it. Need to BYO facemask for the flight? Your travel agent has already popped one in your ticket pack. Want to stop over in a place you’ve never been before? Brilliant! You’re going to love it as I did.

Oh, and if there is something unforeseen that does happen on your trip (like volcanic ash in Bali for example), you can rest easy that you’re Travel Agent will be on hand to help sort out alternative plans for you.

Any travel agent will tell you endless stories about people who booked with online travel companies, only to call the agent up to rescue them when something happens, and they can’t get hold of anyone from the online company’s offshore call centre.

Consider a Travel Agent an extra (and crucial) element of your insurance policy and your invisible but necessary travelling companion.


3. Travel Agents are NOT more expensive than online

Travel Agents aren’t in the industry for the money, they’re in it for the passion.

Yes, of course, they still need to make a living like the rest of us, but they live for travel and they want to ensure their clients experience exactly what they want from their trip.

By using a travel professional, you’ll be offered unique travel experiences you may not have even known about if you’d booked online.

And they know a good deal when they see one. Travel Agents are often privy to exclusive deals and airfare specials others can’t access.

Once your trip has been put together, the value of your overall booking and travel experience, plus the ongoing support you’ll receive should be extremely competitive and a no brainer.


4. It’s all in the details

While travel might seem easy to book at first glance, the opposite can often be true once you go past just booking a simple flight somewhere.

The last thing you want is to turn up to your city hotel after a long overnight flight, to be told that check-in opens in 5 hours, at 8am. This is your precious holiday time and there’s not a minute to waste. Thankfully, because you used a travel agent, they booked you into a 24hr check in hotel and you’ll be whisked away to your room ready for a restful night’s sleep upon arrival before you begin exploring. They also requested a high room for you as they know you have a thing for dreamy skylines, and told the hotel you’re there celebrating your 40th birthday.

Bring on the good time sparkles!


5. Knowing the world of travel experiences

Agents are always up to speed in knowing each and everyone one of their hundreds of tour, cruise, car, rail, accommodation and attraction partner products.

They know what travellers would most enjoy experience-wise, and they are confident in offering what is best for every client and their budget.

Agents also have expert knowledge in airlines fare types and rules, so they can book a fare suitable for their client’s requirements. Many of these products (including terms, conditions and rules) will have changed extensively post COVID-19 with networks and connectivity drastically different. Travel Agents are the go-to to help navigate the new world.


6. Having YOUR best interests at heart

Agents care for their clients.

We knew this before, but have seen it in the spotlight recently; with so many incredible heartwarming stories, about travel professionals going above and beyond, to help travellers affected by the COVID-19 crisis.

Booking with an agent guarantees care and support that is absolutely invaluable. Especially during these changing times.


7. They’ve got the contacts (and the direct phone numbers!)

It’s about who you know, right?

And let me tell you, travel agents know a lot of useful people that can make good things happen.

Agents can use their bubbly personalities and a plethora of contacts and years of experience to work to their client’s advantage.




Thanks to Samantha Smith – Karryon – Article Credit 


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East Ivanhoe Travel acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.